Delivering confidence and sustainability for Indigenous communities

Summary

Client:
Wajarri Yamaji Aboriginal Corporation (WYAC)
Challenge:
Manual processes, slow application turnaround, limited visibility
Solution:
CTMS implementation on Microsoft Power Platform

About the Client

Wajarri Yamaji Aboriginal Corporation (WYAC) is truly a ‘cradle to the grave’ support provider for Aboriginal Australians. As a membership-based non-profit, it aims to alleviate poverty and disadvantage for the Wajarri Yamatji People in the Murchison Region, Western Australia

The Challenge

  • Thousands of paper-based applications
  • Manual data entry and physical filing systems
  • Difficult to track application status
  • Delays of months for funding decisions
  • High volume of phone enquiries from members
  • Limited access to real-time data for decisionmaking

The Solution

CTMS introduced a fully integrated digital platform:

  • Self service member portal for applications and tracking
  • Automated workflows and approvals
  • Realtime dashboards and reporting
  • Integrated communication via SMS and email
  • Secure and compliant data managemen

The Impact

  • Applications that once took 1–3 months
are now processed within days
  • Emergency applications approved within 24 hours
  • Significant reduction in admin workload and phone enquiries
  • Faster response times to member queries
  • Automated notifications for application updates